Privacy policy
This privacy policy explains how Fire Safety Specialist (“we”, “us”, “our”) collects, uses, stores and protects personal data when you use our website. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data controller
The data controller responsible for your personal data is:
- Fire Safety Specialist
- Email: Sales@firesafetyspecialist.co.uk
2. Personal data we collect
Depending on how you use the site, we may process:
- Contact and enquiry data — name, email address, premises details and message content that you submit via the “Get in Touch” form (or when you email us directly).
- Technical data — when you browse the site, your hosting provider, content delivery networks or infrastructure may process technical information such as IP address, browser type, device information and timestamps in server logs. We do not use this website to run proprietary analytics cookies by default.
We do not ask you to provide special category (sensitive) personal data via this website. Please do not submit health or other sensitive information unless we explicitly request it for a contracted service.
3. How we use your data and legal bases
Under UK GDPR we must have a lawful basis. We rely on:
- Contract (Article 6(1)(b)) — where processing is necessary to respond to your enquiry or to perform services you have asked us to provide.
- Legitimate interests (Article 6(1)(f)) — to respond to enquiries, improve our website, and ensure security, provided your interests and rights do not override those interests.
- Consent (Article 6(1)(a)) — where we ask for optional consent (for example marketing communications), which you may withdraw at any time.
- Legal obligation (Article 6(1)(c)) — where we must retain or disclose information to comply with the law or regulators.
4. Contact form and email enquiries
When you use our contact form, your details are typically sent using your own email application (mailto). In that case, your message is composed on your device and transmitted through your email provider; we receive what you send to our inbox. We use that information only to respond to your enquiry and, if you become a client, to manage our relationship and deliver services.
5. News section and third-party services
Our site may display headlines from third-party news sources (for example via Google News RSS). Loading that content can involve requests to third-party services (such as feed aggregators). Those providers may process technical data (including IP address) under their own privacy policies. We do not control their processing. We do not sell your data to news providers.
6. Cookies and similar technologies
This site is designed to work with minimal cookies. If we introduce analytics, advertising or non-essential cookies, we will update this policy and, where required, obtain consent before setting non-essential cookies. You can manage cookies through your browser settings.
7. Retention
We keep personal data only as long as necessary for the purposes above, including:
- Enquiry records — typically for up to 24 months after our last contact unless a longer period is needed for legal, contractual or dispute resolution purposes.
- Client and accounting records — as required by law (for example tax and statutory record-keeping rules).
8. Sharing and processors
We may share data with:
- Professional advisers (for example accountants or lawyers) where necessary.
- IT and email/hosting providers that process data on our instructions.
- Authorities where required by law.
We require processors to protect your data and to process it only under contract and our instructions.
9. International transfers
Where personal data is processed outside the UK, we ensure appropriate safeguards (for example the UK International Data Transfer Agreement or adequacy regulations), unless an exception applies.
10. Your rights
You have the right to:
- Access your personal data and receive a copy.
- Rectify inaccurate data.
- Erasure (“right to be forgotten”) in certain circumstances.
- Restrict processing in certain circumstances.
- Object to processing based on legitimate interests or direct marketing.
- Data portability where processing is automated and based on consent or contract.
- Withdraw consent at any time, where we rely on consent.
To exercise these rights, contact us at Sales@firesafetyspecialist.co.uk. We will respond within one month (extensions may apply for complex requests).
11. Complaints
You may complain to the Information Commissioner’s Office (ICO), the UK supervisory authority: ico.org.uk/make-a-complaint.
12. Data security
We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access or misuse. No online transmission is completely secure; please use secure channels when sending highly sensitive information.
13. Children
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
14. Automated decision-making
We do not use solely automated decision-making or profiling that produces legal or similarly significant effects on you through this website.
15. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. We encourage you to review this page periodically.
16. Contact
For privacy questions or requests: Sales@firesafetyspecialist.co.uk.